At WLD VAPE, we strictly supply 100% authentic disposable vapes. However, we understand that in mass hardware manufacturing, a tiny defect rate is unavoidable. We stand firmly behind our wholesale partners to ensure you never lose money on factory defects.

1. The 30-Day Defect Guarantee

You have 30 days from the date of delivery to report any factory defects (e.g., Dead on Arrival, auto-firing, leaking before use, or dead battery). Claims made after 30 days will not be accepted.

2. Hassle-Free Replacements (No Return Shipping Required)

Because international return shipping for e-cigarettes is expensive and complicated by customs, we do not require you to ship defective items back to us. We prefer solutions that save you time and money.

  • The Process: Simply send a clear video or photo showing the defect and the device’s security code to your dedicated account manager via WhatsApp or Email.
  • The Resolution: Once verified, we will instantly approve the claim. We will add the exact number of replacements to your next wholesale order for free, or apply an equivalent credit to your account. We prioritize replacements over direct cash refunds to keep your inventory flowing.

3. Non-Returnable Scenarios

As a B2B wholesale platform, we do not accept returns or issue refunds for the following reasons:

  • Buyer’s remorse or changing your mind after the order is shipped.
  • Inability to sell the inventory (unsold stock).
  • Damage caused by improper user handling, storage, or dropping.

4. Customs Seizures (The DDP Promise)

If you use our DDP (Delivered Duty Paid) shipping channels and the cargo is seized by local customs, we will reship the entire batch at our cost. No endless waiting, no arguing. Your risk is zero.

To file a claim, please contact your account manager directly via WhatsApp or email wholesale@wldvape.com with your Order ID.